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Booking Terms and Conditions

1. Contractual terms and conditions

1.1 A booking made with Premier Ride Taxis Private Hire Limited (‘Premier Ride Taxis’) is an offer by the person or company first named (the ‘Customer’) on the (or the online version of it) ‘Account Application Form’) to enter into a contract with Premier Ride Taxis for the provision of its services on an account basis. A contract and offer of account will be concluded only upon issue by Premier Ride Taxis to the customer of written confirmation that the application has been accepted. Cash customers will be deemed to have agreed with these conditions verbally at the time of making a booking.

1.2 Premier Ride Taxis reserves the right in its absolute discretion, and without giving reasons, to reject any application and to decline to enter into a contract.

1.3 A contract shall only be concluded on the terms and conditions contained on the terms listed in this document. The contract shall be personal to both parties and absolutely non-assignable.

1.4 The Customer shall notify Premier Ride Taxis of any change in the particulars given at the commencement of any contract. Alterations take effect on the date shown in a confirmation notice issued by Premier Ride Taxis to the Customer.

2. Bookings

2.1 Unless agreed otherwise, no bookings will be accepted by Premier Ride Taxis unless the Customer’s PIN (Personal Identification Number) or password is quoted. Premier Ride Taxis is entitled to assume that any person who correctly quotes the Customer’s name and PIN or Password has authority to make the booking on behalf of the Customer. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. Should the customer request to waive the requirement for a PIN or account password, this clause will apply as if a PIN or password had been requested and given accordingly.

2.2 Premier Ride Taxis may in its absolute discretion without liability and without giving reasons refuse to accept any booking.

2.3 All accepted bookings are confirmed at the time of the booking. The Customer is liable for all charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or sooner cancellation. In the event of cancellation by the Customer or passenger(s), the Customer is also liable for the cancellation charges.

a copy of which is available on request from Premier Ride Taxis. The liability of Premier Ride Taxis in the event of cancellation is set out at 4.4.

3. Charges

Charges will be made on the basis of the Price List. Items and bases of charging include:

3.1 A minimum fixed charge for every hiring.

3.2 A charge for waiting time over a set threshold will be applicable.

3.3 In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied. 

3.4 An administration charge may be charged to your account.

3.5 VAT as appropriate.

3.6 In the event you have paid in advance for a journey via credit or debit card, and then subsequently cancel the booking (or otherwise fail to travel), we will review the circumstances and a refund may be issued, but we will retain: 1. Any call-out charge or minimum hire if the car has been despatched. 2. Any waiting time accrued. 3. At a minimum, a cancellation fee to cover our transaction and administration costs (This is currently £0.50). Refunds are reviewed within 48 hours, and should reach your account within 7 days.

We will review our prices from time to time. We will advise you in writing before making any change to your prices which is higher than inflation (according to the Bank of England’s latest published rates).  For reasons of competitive sensitivity we are not able to publish our prices online. Should you require information about your prices at any time, please contact our office and we will reply to your request.

4. Extent of Premier Ride Taxis’ Liability

4.1 Any quoted pick up or journey times are best estimates only and whilst it uses all reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, Premier Ride Taxis shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason nor shall Premier Ride Taxis have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.

4.2 Premier Ride Taxis shall have no liability for any damage, loss, costs claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Premier Ride Taxis.

4.3 It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Premier Ride Taxis cannot entertain any claim for loss of or damage to any such items.

4.4 If Premier Ride Taxis cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation.  In such an event, Premier Ride Taxis may, with the Customer’s consent, arrange for an alternative car service provider to fulfil the booking on its behalf.

4.5 Any claim or complaint shall be notified by the Customer to Premier Ride Taxis within 21 days of the date of the invoice containing the relevant booking.

5. Payment

5.1 Unless agreed otherwise, invoices are issued monthly to the address and relevant person indicated on the Account Application Form. Each invoice only covers bookings up to the end of the applicable calendar month.

5.2 Settlement in full is due 21 days from the invoice date.

5.3 Premier Ride Taxis reserves the right to charge interest on unpaid accounts at the base rate of HSBC Bank Plc plus 4% accruing on a daily basis.

5.4 The Customer shall pay to Premier Ride Taxis any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £10.

5.5 Pre-authorised account payment is not available at this time.

5.6 Queries must be notified in writing to Premier Ride Taxis within 21 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.

5.7 Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.

6. Termination of Account

6.1 Accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Premier Ride Taxis without notice at any time if any amount is due and unpaid by the Customer.

6.2 Upon termination of the account for whatever reasons all sums payable to or chargeable by Premier Ride Taxis , or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.

7. Alteration to these Terms & Conditions

Premier Ride Taxis reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon notifying the Customer of the relevant alterations and of the date upon which such alterations take effect.

8. Applicable Law

The laws of England and Wales apply.


When making a booking with Premier Ride Taxis, you agree that the following extra charges may be incurred on top of the original fare.

Waiting time
Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay.

Waiting time charges
50p per minute, £30.00 per hour

Grace period
Standard pick-ups:  3 minutes grace.  This means that if you get into the car within the first 3 minutes after the booked time, then there is no waiting charge. We begin counting chargeable minutes from this point. For example, 4 Minutes would incur a 1 Minute waiting charge.

Airport pick-ups:  30 minutes grace.  This means that if you get into the car within the first 30 minutes after the booked time, then there is no waiting charge. We begin counting chargeable minutes from this point. For example, 31 Minutes would incur a 1 Minute waiting charge.

Airport pick-ups

Flight tracking
For all airport pick-ups we require the flight number.  This enables us to track your flight and ensure your driver is in the airport at the right time to pick you up.  If the flight lands late, we will send the driver in at the actual flight arrival time, rather than the scheduled arrival time.  This helps to avoid extra waiting time charges. The driver will be waiting at arrivals with a Premier Ride Taxis board with your name on it, will call your mobile number and will accompany you to your vehicle.

Collection 30 minutes after landing
Many customers prefer to be collected a certain number of minutes after landing.  This allows you extra time to get through customs and collect your baggage before any waiting time or car park is charged.
For example, if your flight lands at 11am and you request to be collected 30 minutes after landing, the driver will be waiting for you at arrivals from 11:30am.  The grace waiting period then extends another 30 minutes after that, so as long as you are with your driver by 12pm there will be no waiting time charged.
Please feel free to request this at the point of booking.

Car parking
For all airport pick-ups, car parking is an additional cost.  This is because all drivers are obliged to park and come to arrivals to collect you. The parking charge is added at the end of the journey, and is charged at cost.

Please note that some airports charge a ‘setting down’ fee for dropping off, which we will add to your fare.

Cancellation charges

Pick-up within our operating area 
The car must be cancelled before a driver is allocated, or the minimum charge is applied.*

Pick-up outside the Canterbury area
The car must be cancelled before a driver is allocated. Depending on how far the pick up is from Canterbury this can be anything from 60 minutes up to a number of hours before the pick-up time. If the driver is already allocated to the job then the running mileage (distance that the car has travelled) from Canterbury will be charged.

ASAP cancellations  
A cancellation charge applies if you book a car for as soon as possible, and you cancel it after the driver is allocated to your booking. If you have left a mobile as your contact number, you will receive a text at this point, stating that your driver is on the way. It is after this point that a cancellation fee applies.

Please note that waiting time applies to cancelled bookings if the car is cancelled after the pick-up time.
*The minimum charge can vary from account to account, but is the minimum cost for a single journey on your account.  

Please contact for more information.


Extra drops
If your journey differs from the booking, we will charge you for additional mileage and waiting time at the standard rate which applies to your account.

Car parking
Only charged where it is unavoidable, and charged at cost.

Baby seat
We do not provide baby seats. A communal baby seat will not be sized correctly and will be unhygienic. We are happy for you to provide your own seat, and we will keep it safe until your return journey (eg: if you are away on holiday). Please ask when making a booking.

Any soiling that requires the car to be taken out of service for cleaning will result in an average charge of £100. This covers the cost of cleaning and time off the road.

Public Holidays

As usual we’re open 24/7 throughout public holidays but will be very busy, so please book your car early to avoid disappointment. In order to ensure we provide the same high level of service during public holidays our rates are increased on these days:

Bank Holidays (4am until Midnight): Prices increased by 50%

  • Good Friday (all day): Prices increased by 50%
  • Easter Sunday (all day): Prices increased by 50%
  • Easter Monday (all day): Prices increased by 50%
  • Christmas Eve (1800-2359): Prices increased by 50%
  • Christmas Day (all day): Prices increased by 100%
  • Boxing Day (all day): Prices increased by 100%
  • New Year’s Eve (1800-2359): Prices increased by 50%
  • New Year’s Day (all day): Prices increased by 100%00