Canterbury

01227 200 200

info@premierridetaxis.co.uk

EXTRA CHARGES

When making a booking with Premier Ride Taxis, you agree that the following extra charges may be incurred on top of the original fare.

Waiting time
Like other car firms, we charge if you keep the car waiting over a certain period of time. This recompenses both the driver and us for the delay.

Waiting time charges
50p per minute, £30.00 per hour

Grace period
Standard pick-ups:  3 minutes grace.  This means that if you get into the car within the first 3 minutes after the booked time, then there is no waiting charge. We begin counting chargeable minutes from this point. For example, 4 Minutes would incur a 1 Minute waiting charge.

Airport pick-ups:  30 minutes grace.  This means that if you get into the car within the first 30 minutes after the booked time, then there is no waiting charge. We begin counting chargeable minutes from this point. For example, 31 Minutes would incur a 1 Minute waiting charge.

Airport pick-ups

Flight tracking
For all airport pick-ups we require the flight number.  This enables us to track your flight and ensure your driver is in the airport at the right time to pick you up.  If the flight lands late, we will send the driver in at the actual flight arrival time, rather than the scheduled arrival time.  This helps to avoid extra waiting time charges. The driver will be waiting at arrivals with a Premier Ride Taxis board with your name on it, will call your mobile number and will accompany you to your vehicle.

Collection 30 minutes after landing
Many customers prefer to be collected a certain number of minutes after landing.  This allows you extra time to get through customs and collect your baggage before any waiting time or car park is charged.
For example, if your flight lands at 11am and you request to be collected 30 minutes after landing, the driver will be waiting for you at arrivals from 11:30am.  The grace waiting period then extends another 30 minutes after that, so as long as you are with your driver by 12pm there will be no waiting time charged.
Please feel free to request this at the point of booking.

Car parking
For all airport pick-ups, car parking is an additional cost.  This is because all drivers are obliged to park and come to arrivals to collect you. The parking charge is added at the end of the journey, and is charged at cost.

Please note that some airports charge a ‘setting down’ fee for dropping off, which we will add to your fare.


Cancellation charges

Pick-up within our operating area 
The car must be cancelled before a driver is allocated, or the minimum charge is applied.*

Pick-up outside the Canterbury area
The car must be cancelled before a driver is allocated. Depending on how far the pick up is from Canterbury this can be anything from 60 minutes up to a number of hours before the pick-up time. If the driver is already allocated to the job then the running mileage (distance that the car has travelled) from Canterbury will be charged.

ASAP cancellations  
A cancellation charge applies if you book a car for as soon as possible, and you cancel it after the driver is allocated to your booking. If you have left a mobile as your contact number, you will receive a text at this point, stating that your driver is on the way. It is after this point that a cancellation fee applies.

Please note that waiting time applies to cancelled bookings if the car is cancelled after the pick-up time.
*The minimum charge can vary from account to account, but is the minimum cost for a single journey on your account.  

Please contact info@PremierRideTaxisprivatehire.co.uk for more information.

Extras 

Extra drops
If your journey differs from the booking, we will charge you for additional mileage and waiting time at the standard rate which applies to your account.

Car parking
Only charged where it is unavoidable, and charged at cost.

Baby seat
We do not provide baby seats. A communal baby seat will not be sized correctly and will be unhygienic. We are happy for you to provide your own seat, and we will keep it safe until your return journey (eg: if you are away on holiday). Please ask when making a booking.

Soiling
Any soiling that requires the car to be taken out of service for cleaning will result in an average charge of £100. This covers the cost of cleaning and time off the road.

Public Holidays

As usual we’re open 24/7 throughout public holidays but will be very busy, so please book your car early to avoid disappointment. In order to ensure we provide the same high level of service during public holidays our rates are increased on these days:

Bank Holidays (4am until Midnight): Prices increased by 50%

  • Good Friday (all day): Prices increased by 50%
  • Easter Sunday (all day): Prices increased by 50%
  • Easter Monday (all day): Prices increased by 50%
  • Christmas Eve (1800-2359): Prices increased by 50%
  • Christmas Day (all day): Prices increased by 100%
  • Boxing Day (all day): Prices increased by 100%
  • New Year’s Eve (1800-2359): Prices increased by 50%
  • New Year’s Day (all day): Prices increased by 100%00